![]() ![]() "Most want a longer trip to make waiting in the queue worthwhile. ![]() I’ve tried getting downtown ($7 UberX) before being subjected to the calls asking for destination or the no-shows," TPG Lounge member Jayson Schmidt said. We didn’t but were charged (for) the trip almost €25." "The driver literally drove to the airport without us in hope that we would cancel. "This happened to my wife and I in Madrid when we ordered an Uber to go to the airport," said TPG reader Ryan Benson. Both drivers continued to tell her to cancel, even after Higgins told them that she was familiar with Uber's terms of service prohibiting this behavior. After telling the driver her destination, the driver would ask her to cancel the ride over the app's messaging service. TPG reader Caitlin Higgins had this happen to her twice recently at Los Angeles International Airport. When told the dropoff address, they respond with something along the lines of "That's too far, can you please cancel the ride?" But since it's been longer than two minutes since ordering the car, that's past Uber's time limit for canceling a ride without incurring a $5 fee (or $10 for an SUV or black car). They get matched with a driver, who then calls and asks where the passengers are going. In many reader reports, passengers arrive at the airport after a flight and head to the taxi or ride-hail pickup area, and order an Uber. This usually occurs at airports, but more and more commonly on ordinary rides too. TPG staffers have experienced similar events, and TPG himself has dealt with the problem too. Over the past several weeks, reader reports have flooded into our Tips email inbox describing situations where Uber drivers are seemingly forcing passengers to cancel rides and sticking them with a cancellation fee and no ride. Around the world, Uber says it completes 15 million rides every day.īut a recent spate of cases is going counter to that narrative. Over the years Uber has branded itself as a company that offers a convenient, seamless experience when ordering a ride. ![]()
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